UTAH NAVAJO HEALTH SYSTEM, INC.

PATIENT RIGHTS AND RESPONSIBILITIES

 

Before receiving treatment, you have the RIGHT to:

• Each patient, regardless of race, creed or color, has the right to considerate and respectful patient care.
• Receive written information about your rights and responsibilities.
• Request information about policies, procedures, services and charges.
• Know payment policies and payment responsibilities.
• Know the name and title of everyone providing services.
• Choose your provider.
• Know the governing agencies of the Utah Navajo Health System, Inc.
• To disclose information to consumers to make decisions for their health plans.

 

As a patient, you have the RIGHT to:

• Receive fair, considerate, respectful, quality care.
• Refuse treatment to the extent permitted by law and to be informed of the medical consequences of his own actions.
• Information about your diagnosis and treatment options.
• Participate in making decisions about your treatment plan.
• Accept or refuse treatment and be informed of the consequences.
• Receive clinically approved treatment to alleviate pain when the treatment is appropriate, necessary and meets your healthcare needs.
• Know that all communications, records, examinations, x-ray and treatment pertaining to your care will be treated as confidential and not released to others except as permitted in compliance with the Health Insurance Portability and Accountability Act.
• Have access or a copy of your records by making a written request.
• Make written or verbal complaints to Administration.
• Recommend changes or make complaints without repercussions.
• Have access to procedures for resolving patient complaints and grievances.

 

As a patient, you have the RESPONSIBILITY to:

• Show respect for other patients and healthcare workers.
• Work cooperatively with staff and carry out agreed-upon treatment.
• Ask questions, if you disagree or do not understand your treatment.
• Recognize the limits of science and medical technology.
• Always provide complete, honest, updated health information.
• Cancel or reschedule when you are unable to keep an appointment.
• Provide proof of insurance and/or income, initially and as requested.