Patient Right & Responsibilities

Patient Bill of Rights & Responsibilities




Before receiving treatment, you have the RIGHT to:

  • Each patient, regardless of race, creed or color, has the right to considerate and respectful patient care.
  • Receive written information about your rights and responsibilities.
  • Request information about policies, procedures, services and charges.
  • Know payment policies and payment responsibilities.
  • Know the name and title of everyone providing services.
  • Choose your provider.
  • Know the governing agencies of the Utah Navajo Health System, Inc.
  • To disclose information to consumers to make decisions for their health plans.


As a patient, you have the RIGHT to:

  • Receive fair, considerate, respectful, quality care.
  • Refuse treatment to the extent permitted by law and to be informed of the medical consequences of his own actions.
  • Information about your diagnosis and treatment options.
  • Participate in making decisions about your treatment plan.
  • Accept or refuse treatment and be informed of the consequences.
  • Receive clinically approved treatment to alleviate pain when the treatment is appropriate, necessary and meets your healthcare needs.
  • Know that all communications, records, examinations, x-ray and treatment pertaining to your care will be treated as confidential and not released to others except as permitted in compliance with the Health Insurance Portability and Accountability Act.
  • Have access or a copy of your records by making a written request.
  • Make written or verbal complaints to Administration.
  • Recommend changes or make complaints without repercussions.
  • Have access to procedures for resolving patient complaints and grievances.


As a patient, you have the RESPONSIBILITY to:

  • Show respect for other patients and healthcare workers.
  • Work cooperatively with staff and carry out agreed-upon treatment.
  • Ask questions, if you disagree or do not understand your treatment.
  • Recognize the limits of science and medical technology.
  • Always provide complete, honest, updated health information.
  • Cancel or reschedule when you are unable to keep an appointment.
  • Provide proof of insurance and/or income, initially and as requested.